Many businesses, companies, organizations and even home based businesses would like to offer phone service on a 24 hour per day basis, but this is usually far outside of their budgets. This is usually because it would require paying one or more employees and the additional payroll expenses, keeping a building in full operation round the clock, and purchasing additional resources such as office supplies, electricity and phone access.
This is unfortunate because an increase in service hours usually translates to an increase in profits. This is where a call answering service can be put to effective and successful use. Most modern answering services don't simply take messages from customers, patients or potential clients, but can actually extend full support and many options.
For example, it is not unusual for a modern call center to work as an order taking service, or provide appointment setting. This makes it much easier for people to work with a particular company or organization, which makes it more likely that they will continue to do so in the future.
In addition to serving as after-hours employees, the staff at a modern answering service business is also capable of being fully trained to serve during regular daytime hours as well. This means that a business of any size can elect to have their phones "rollover" automatically to the answering service if they are left unanswered after a set number of rings. For instance, a popular mail order catalog company might opt to pay for an answering service to "kick in" if their operators are all busy with customers. This allows a customer to place their order without having to wait or call back at a later time.
Not only does an increase in service hours allow for a company to increase their business, it also provides a significant boost to their credibility as well. Consider how most consumers view an organization, business or company that utilizes automated phone services instead of a live answering service. They often don't feel that the company places much value on their patronage and tend to have little faith in the organization. If, however, they get instantly in contact with a remote customer service agent each time they call, their entire opinion can be greatly altered in a positive and effective manner.
For all of these reasons, it is a good idea to consider using a call answering service to support any sort of business or company expansion goals.
Disclaimer
NB: This web log is in the public domain and is presented here for public benefit, not for the purposes of business generation.