When the services of a telephone answering are signed up, then a formal contract will be negotiated which will contain the full requirements and costs involved. For call agents who work at 3 am they expect to be treated with respect and consideration but at the same time being able to provide the team managers with detailed information on the day or nights calls such as call volume, importance, origin etc. Each call answering service is tailored to meet the protocol of the client and can be changed accordingly. Where such a protocol needs to be amended then the instructions can be issued in a variety of ways including e-mail, phone and fax. One of the indications of an effective call answering company is the manner in which they issue reports and respond to change demands.
Disclaimer
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