The Way You Answer your Phone Might Benefit or Harm Your Business Relations

We all know some basic telephone etiquette and that we have to answer the phone with a smile, but answering your business phone with a friendly "hi" or "hallo" is certainly not the correct way to do it - not if you are a Virtual Assistant and serious about the professional image you want to portray to your customers.

Whether you have a dedicated business telephone line or making use of your home telephone for business, first impressions when answering the phone count - why not make a good first impression. Although you might still be in your pyjamas when answering a call, the caller will not see you, but he will hear your voice and words… and that counts.

It is sad, but it often happens that when people start working from home, they drop all professionalism and just plod on. It surely doesn't need to be that way. Don't throw telephone etiquette out of the window, just because you work from home.

When last did you review the way you sound on the phone?

When last did you review the way you do call answering services for your clients?

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