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New Roots - lone worker support case study

new_roots_detail_pic.jpg Customer profile

New Roots is a housing project, which offers a high standard of accommodation with support to homeless or vulnerably housed young people in Bassetlaw.

Business challenge

Ultimately, it is the aim of New Roots to support all service users in the development of independent living skills and making the transition to suitable and permanent accommodation.


Answerlink was commissioned by New Roots in 2007 to provide a vital out of hours monitoring service for lone workers. Working in a dispersed project with a challenging and sometimes chaotic client group it is essential that the whereabouts of New Roots staff members are known at all times and regular contact is maintained. Answerlink help maintain that link and New Roots are confident that their robust procedures are followed should a worker not call in at the agreed time or should their safety be compromised. Most importantly staff feel confident and secure whilst on duty.

The Answerlink 24 hour 7 days a week service gives lone workers added security. Answerlink staff record the Project Worker details and the details of their planned visits and the time they should arrive and depart. At an agreed time the Project Workers call to confirm their location; should a call not be received Answerlink would raise the alarm.

The Lone Worker project demands that Answerlink works closely with the organisation concerned to understand the needs of the project. The Answerlink service operates using specially trained staff to understand the customer’s needs; we work strictly to our ISO procedures to achieve this.

If these services could be adapted to your organisational needs, why not give Answerlink a call? We look forward to hearing from you.

Benefit & Result

“We consider Answerlink to be integral to our service and value the excellent working relationship we have. As senior project manager I highly recommend their services.”

Carol Scawthorn, Senior Project Manager, New Roots

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